Field Staff

FIELDBOSS mobile empowers technicians to complete tasks more quickly, accurately and efficiently while, at the same time, enhancing customer satisfaction. With the ability to complete tasks directly from the field, less trips back to the office are required, meaning each day can be more productive.

Ditch the Paperwork. Boost Productivity. Save Time.

Ditch the Paperwork

Complete hours and work preformed in the field, so you get paid faster, and with fewer questions.

Complete inspection reports and checklists with ease.

 

Robust Mobile App

Robust, easy to use mobile app enables you to manage your schedule and tasks with minimal disturbance from the office.

Real-Time Data

Availability of comprehensive equipment documentation and service records assists with improving first time fix rates.

 

Real-Time Field Recommendations

Field recommendations are communicated to back office in real time so they are followed up on a timely basis.

Manage the Field With Fewer Errors and Increased Efficiency
Capture, Document and Share

Technicians can capture knowledge through pictures or video to use for a future task. Technicians can also perform work area assessments and can upload a time-stamped photo of a work area to the service ticket or case following a completed job.

Make Time Tracking a Breeze

With mobile capabilities such as time sheet input based on clock-in/clock-out, task status and more, tedious and error-prone time entries are eliminated opening up time for back-office staff and field personal to get more work done.

360 View of Customer and Equipment

The mobile app allows the technician to have a complete view of the make, model and serial number of the equipment along with its location in the building and its warranty status. Techs can also see any problems the customer had in the past and if they are on a maintenance contract.

Click on the video below to see the service call process for field staff in FIELDBOSS.

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