With the rapid pace of technology and automation now available to business, the need to change and improve is not only more important but it is in some cases essential to growth or even survival. “Change” can be extremely difficult to accomplish for businesses with their processes still stuck in a hybrid of manual paper, phone calls and old back-office systems. It also becomes nearly impossible to implement change quickly due to the many old manual paper process and legacy systems. Along with this hybrid of manual processes and technology, there is usually a parallel of old and new staff using them. This combination of manual or old systems and the staff that are holding on to them dearly, creates significant tension and resistance to change. The newer generation are born and grow up with smart phones, tablet and social media while the people with the deep business acumen in your business in many cases are still writing manual work orders and phoning or emailing when they want something.
The good news is that all of the technologies have now evolved to the point that most all sizes of businesses can afford them. Yes, sometimes it is a stretch, but a lot is on the line. You can now remove the majority of paper and have end-to-end integrated processes with intelligent data at your fingertips through mobile devices, secure browser or even directly inside Outlook. All of this great technology is served up in the cloud from servers that you no longer worry about. The not-so-good news is there is both a cost and effort to make the decision to dive-in and to implement a new system across your business. The easier decision is to procrastinate and put it off for another year. When you finally do make the jump, and you probably know you will have to, your staff will need to be managed and supported through the change and the way you work will need to adapt at most all levels, including management. More than ever you need an experienced company to partner with to help you through this transition. Change is not always easy for people. However, there is never a better time to slow down and do it right. You don’t have to change everything overnight, nor use all the great new capabilities, but you will find that the short term pain will be just that, short term. Your more experienced staff may take longer to come on board but once they do, their creative juices will be re-invigorated. It is pretty exciting to see your teams not only embrace the culture of change, but finally have the tools and technology to do it quickly.
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