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New Microsoft Dynamics CRM Online Service Update

Reimagined Microsoft Dynamics CRM brings new user experiences, social collaboration & communication … Microsoft is reinventing the way people work with Microsoft Dynamics CRM — whether they are on the road, at home or in the office.

The service update will introduce new role-specific user experiences that guide sales and service professionals through pre-defined lead, opportunity and case management processes. The new user experiences will offer customers guidance and suggestions that can easily be tailored to a person’s specific role to drive maximum productivity. The service update will also add new business process definitions to track and manage leads, opportunities, contacts and accounts, making it simpler for people to understand their customer, and be able to better connect and collaborate with each other.


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