SERVICE & OPERATIONS
When scheduling and planning field service operations, it is not always easy to account for unexpected variables. Truck breakdowns, employee illness, and field service visits that take longer than expected can result in costly delays and setbacks. With real-time, automated scheduling, planning and dispatching, you can efficiently allocate your available resources to maximize output and minimize costs.
The Right Technician. The Right Parts. The Right Place. The Right Time.
Microsoft Universal Resource Scheduler
Sophisticated Microsoft Universal Resource Scheduler dispatch board presents ongoing situational awareness in any scenario.
Immediate insights into key operational indicators including customers service issues, dispatch status, job status, equipment testing and compliance status, field requests and more.
Dashboard views expose risks such as arrival time, health and safety adherence, noncompliance of service tasks, low margin work orders, excessive customer service issues etc.
Stay Connected to Field
Strength of mobile solution enables and maintains the right kind of connection to different types of field staff.
Fast and Accurate Scheduling
Visibility into Past, Present, and Future Work
Reduce the need for multiple visits by putting customer work history, asset tracking capabilities and job documentation at your technicians fingertips.
Communicates With Techs in the Field
Changes made by dispatchers in the field service management software are synchronized with the technician’s mobile device.
Caller information auto-populates in the system, helping you focus on the customer and not just their information.