How HVAC Contractors Can Keep Track of Their Mobile Workforce

March 9, 2016
4 min read

A mobile workforce is just that, mobile. Meaning, it can be difficult to find accurate and easy ways to track your field service workers while they are on the move. Without accurate time tracking or GPS, it is a challenge to hold your employees accountable. Without a mobile time tracking system, field workers have to call into the office to record their time or fill in a timesheet and bring it to the office. This means relying on the honor system, validating time sheet entries, unraveling payroll issues and the bookkeeper’s ability to keep everything straight. Did that job that should have taken 2 or 3 hours really end up taking 5 hours? Without a mobile tracking device, you have no other choice but to take your employee’s word for it.

With a software solution that includes mobile GPS tracking, it is easy to track your employees and jobs from wherever you are. The GPS will continuously update the employee locations to the office dispatchers and tell you where your employees are, where they’ve been and where they should be next. With mobile GPS tracking that actually works both in and out of cell reception or wifi range, you can always see who is working, where they’re at, and how long they were there. You can save thousands of dollars in time and money, while developing a culture of accountability.

Benefits of Mobile GPS Tracking

1. Eliminate Time Sheet Fraud

If your employees are not properly keeping track of their daily schedule, this can lead to inaccurate billing and timekeeping. You can lose the trust of customers that believe that they have been over-billed or you may have to credit customers since you have no means of accurately verifying job durations. Your employees may also be inflating their work hours or overtime hours. They may even finish their work days early and cause you to lose potential jobs. With a GPS mobile tracking device, you can verify actual job durations and employee work hours, reduce labor costs, improve customer service, and even bring in additional jobs.

2. Increase Employee Accountability

When employees know that they are being monitored, they are more likely to be accountable for their actions. Late start times, excessive lunch/coffee breaks, and early work departures can be a thing of the past with a GPS mobile tracking system.

3. Eliminate Side Jobs

A GPS mobile tracking system will let you know if your technicians go outside of their specified route — and alerts you to unauthorized stops. You’ll be able to view start and stop times as well as historical driving routes. As a result, you can reduce payroll costs and fuel costs by not paying for unauthorized use of your company’s vehicle and time.

4. Improve Customer Service

By being able to pinpoint the exact location of your technicians, you’ll be able to provide your customers with better customer service. With a GPS mobile tracking system, not only can you provide a more precise time frame of when a driver will arrive at a customer’s location, but you’ll also be able to dispatch nearby vehicles rather than farther away vehicles, saving time and fuel.

5. Reduce Payroll Costs

GPS tracking enables HVAC service managers to add more jobs to their day. Routes can be optimized and employee overtime reduced.

Running an efficient HVAC company in today’s world is essential to its success and growth. Rising fuel costs, employee overtime and waste of company resources must be addressed. Managing technicians out in the field can be a time consuming and tedious task if you aren’t using a proven system. You could also be leaving excess dollars on the table due to inaccurate time sheets, wasting fuel, and inefficient productivity.

Contact FIELDBOSS and find out how a GPS mobile tracking solution can track, manage, and monitor your field employees and save your company time and money.

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