FIELDBOSS and Insta Answer: Complete Elevator Dispatch & Operations

FIELDBOSS has partnered with Insta Answer, a specialized call handling and dispatch service with deep expertise in the elevator and HVAC industry, to deliver a fully integrated operations solution.

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Enterprise-grade field service software, powered by live FIELDBOSS-trained dispatch agents.

Insta Answer’s professional operators work directly inside FIELDBOSS to manage service tickets, handle customer calls, and coordinate dispatch around the clock, so your team doesn’t have to. The partnership capabilities are available exclusively for clients on FIELDBOSS Version 7, allowing them access to a seamless after-hours coverage solution with a unified workflow.

HOW IT WORKS

 
  • Live 24/7 answering (nights, weekends, holidays)
  • Elevator entrapment-trained agents
  • Calm, professional call handling
  • Urgency-based routing and escalation
  • Seamless after-hours and on-call coverage

Your customers talk to people who know elevators – not scripts.

  • Real-time view of calls, jobs, and technicians
  • Centralized reporting and audit trails
  • Management and customer dashboards
  • Built for compliance and accountability

Know what’s happening around the clock, without running your own call center.

  • Real-time ticket creation
  • Smart routing by zone, route, and on-call rules
  • Live technician visibility
  • Automatic activity logs and service history

Every call, action, and update lives in one system: no need for temporary work flows or next-day procedures.

Why Companies Choose
FIELDBOSS + Insta Answer

  • Build a flexible dispatch operation
  • Reduce labor and admin costs
  • Improve response times and consistency
  • Eliminate missed and mishandled calls
  • Deliver a better customer experience