6 KPIs You Should Be Tracking

Field service business owners want to know one thing: where exactly they need to make improvements in order to achieve more profitability, provide better service, make technicians more productive, and lower business expenses. But you can’t improve what you can’t measure, and KPIs allow service organizations to define, measure, monitor, and track performance to achieve … Continued

Do You Know Your Call Back Rate?

The service promise that customers hold their contractors to is not too far-reaching: ensure that the equipment and/or assets under contract remain operational. Is that too much to ask? According to Aberdeen research, the most aggravating occurrence and the primary reason that customers complain about a service organization involves their inability to fix it right … Continued