Storm on the Horizon: How FIELDBOSS Helps Field Operations Team Manage Through Disaster
For the residents of coastal or tropical regions, hurricanes are an accepted risk of living in paradise. But during a recent situation when one island was watching as a tropical storm transformed a Category 3 monster, field service crews knew they couldn’t wait for the all‑clear to get to work, so they fired up FIELDBOSS. One platform to track countless moving parts—no frantic spreadsheets, no back-and-forth with service techs, no phone tag with building managers.
The Calm Before the Storm
Prep beats panic every time. Before the hurricane’s first feeder band even showed up, managers were using FIELDBOSS to tag elevators below 10 m elevation, push pre‑storm checklists to techs’ phones, and schedule generator tests. Creating a custom dashboard to track building responses with a “Storm Shutdown Decision Not Yet Made” status kept indecisive clients in the loop and off the hotline.
Alan Roffey, CEO, Andro Elevator
Real‑Time Threat Monitoring
As the storm crept closer, field mechanics were able to use FIELDBOSS’ mobile map view to identify priority service activities. Tickets for high‑rise buildings on flood‑prone beaches glowed red; inland condos cooled to amber. One click reordered the service activity list so the units at greatest risk landed at the top. No manual sorting, no crossed‑wires dispatch calls, no mis prioritization at a time when getting it right was critical.
Command‑Center Dashboards
As the hurricane approached, at the contractor back office, FIELDBOSS became mission control. Staff dispatched crews to the areas that needed it the most. Updates from mobile devises continually reprioritized service activities, texting staff to notify them of service activity updates. Each arrival checked in; missed check-ins triggered supervisor alerts. Result: zero crew incidents, zero trucks stuck on causeways, keeping crews safe and able to help.
Smart Dispatch & Crew Safety
FIELDBOSS continually redrew travel paths, texting drivers when streets were blocked by water or debris. Each arrival auto‑checked in; missed pings triggered supervisor alerts. Result: zero crew incidents, zero trucks stuck on causeways, keeping crews safe and able to help.
Keeping Customers Calm
Property managers hate radio silence. The chaos of the storm was met with reassurance from the operations team—with an assist from FIELDBOSS. Embedded SMS texts to property managers helped keep the phone lines clear. Confidence went up while the barometer went down.
After the Wind Died
When the storm settled, the damage was tallied and the teams rallied for reactivation. With FIELDBOSS’ dashboards and priority lists, they were able to get teams to the hardest-hit areas first—restoring service as soon as they were able to across their coverage area.
Average outage
Faster fixes
Alan Roffey, CEO, Andro Elevator
Ready for Whatever Rolls In
Whether the risk to your customers is hurricanes, earthquakes, floods, or fires, FIELDBOSS can offer you (and them) peace of mind while you focus on supporting your team and your community.
