An independent study conducted OnePoll, a worldwide market research agency, found that field service organizations must be efficient, timely and fix problems on the first visit in order to increase field service customer satisfaction.
The study, which surveyed 2,000 adults in the U.S., found that fixing the problem on the first visit was the leading factor in determining their satisfaction. Yet, nearly one in four participants reported that a return visit was required, with 49 percent attributing it to a lack of appropriate tools or parts and 42 percent saying the technician didn’t have the skills. Respondents were also unhappy with wait times of more than 1-2 hours, with nearly 73% reporting wait times of more than 4 hours.
FIELDBOSS HVAC Contractor Management will make sure your HVACR Company is the leader in customer satisfaction. FIELDBOSS caters to the unique needs of HVACR/Mechanical Contractors. By enabling field service technicians to receive work orders or service calls on their mobile device, organize daily schedules by priority and route, transmit real time status updates, keep track of parts and inventory, and access customer’s equipment and service history, your customers will never be disappointed again.
For more information on FIELDBOSS, contact us here.
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