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New Elevator Reporting Rules Set To Begin in Ontario July 2022

The Technical Standards and Safety Authority (TSSA) has released the new elevator safety and availability rules in Ontario, which will require elevator owners to record extended elevator outages for public reporting. The new rules will take effect this summer.

Starting July 1, 2022, owners and licensees of elevators in residential buildings and long-term care homes are required to report to TSSA all elevator outages lasting 48 hours or longer. The reporting must be completed within 30 days after the day the elevator service was restored.


According to the TSSA, data on elevator outages will be used for public reporting purposes and to inform and shape future regulatory decisions on elevator safety and availability.

TSSA’s new residential elevator availability portal will be live in the summer. The portal will be open without login for anyone who would like to view elevator outage records.


According to the TSSA:


What does this mean for elevator contractors?

  • Do I need to report elevator outages for elevators that I repair? No. Only the owner or licensee can report an elevator outage.

  • I disagree with the information provided by the owner. What can I do? If you are the maintenance contractor for the device, you can create a user ID and password to provide a comment about the report. Details on how contractors can create a user ID and password will be made available in due time. Comments are not displayed to the public but are visible to the owner or licensee.

More details on reporting elevator outages will be made available in the coming months. For more information on the new rules, please go to the TSSA website or click here for the FAQ.