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The Real Cost of Running a Paper-Based Field Service Company


The problem with relying on paper

  1. Lost, damaged or misplaced documents result in lost data, loss of revenue, privacy violations and lost customers.

  2. Paper requires manual entry, increasing the risk of human error.

  3. Technicians spend time filling out long, tedious forms, keeping them organized and secure, and returning them to the office.

  4. Technicians and back office staff spend hours on paperwork resulting in lost productivity, wasted space and increasingly higher operating costs.

  5. No visibility into how the business is performing, what is working and where improvements can be made.

  6. Billing time is slow as it can take weeks to receive paperwork, enter it into the system, get it approved and sent out to the customer.


Benefits of a paperless process

  1. Data is always entered correctly

  2. Complete end-to-end solution from the technicians in the field, straight through to the accounting department

  3. Invoices get out the door quickly and accurately

  4. Field notes are legible and easy to understand

  5. Visibility is improved by collecting photos, digital signatures and barcodes

  6. Use of employee time is maximized

  7. Instant verification of GPS coordinates

  8. Errors and ‘re-keying’ are issues of the past

  9. Incomplete or failed work orders, are easily tracked

  10. Real-time data allows for detailed business intelligence and KPI’s

  11. Improved employee productivity

  12. Reduce costs and increase revenue


Paper slows things down

Without a digital process in place, data collected in the field on a paper form must be brought back to the office before it can be processed and used.

Removing paper from your business processes benefits your company with increased productivity by making sharing and collaboration easier, and saving time. Automating your business processes eliminates delays in completing necessary paperwork and getting it sent to the right person, making workflows and reporting faster. Storing paperwork and files in a Cloud database lets you access them from anywhere, so even if you aren’t in the office, you can get the information you need.

Contact FIELDBOSS and let us help you boost business efficiency, save time and money, and improve data accuracy and security. It’s time to get out from under that pile of paper.

#automation #FieldServiceSoftware #Fieldboss #Paperprocesses

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