When choosing a field service software, selecting a mobile application that can be adopted by your technicians and enforce the requirements your business needs can be tricky. That is why we have been working with our customers to turn FIELDBOSS Mobile into the number one tool your field staff rely on every day to help them do their job.
Whether they are in the basement of a building with no service, performing routine maintenance, troubleshooting a major repair, or researching the history on a piece of equipment; their mobile app needs to work!
A Proven Application for the Field Service Industry
The Application – FIELDBOSS Mobile is powered by resco.net, an industry leading mobile solution for Microsoft partners worldwide. The application is available in both the Android and Apple stores and is designed to work on phones and tablets.
User Access – Users have email-based credentials that provides secure, multi factor authentication access for up to three devices with one log in. Management can remotely wipe app information and force secure sign in’s from the office.
Offline Mode – FIELDBOSS Mobile runs in offline mode so users have full access to everything in their application, even if they have no internet or cell phone service.
Empowering Technicians with Information
Building, Equipment and Contact Information – Technicians have direct access to all building information such as contract status, access information, and contacts. All equipment at the site will be displayed with a full history of work and known specs.
Service History – The service history for all buildings and equipment is accessible to any technician’s scheduled to work on the site. They can see all types of work performed by themselves or others, dates, details, follow-ups, pictures, and documents.
Automating Common Tasks and Promoting Good Habits
Pre-Built Inspection Checklists – FIELDBOSS can be set up with standard MCP Elevator Maintenance Checklists and Health and Safety Inspections. Custom checklists can also be developed based on client needs. For a look at this functionality, check out this short video.
Sending Automated Service Reports – Automatically generate formatted emails and reports to key building contacts following the completion or internal review of service work performed in the field.
Prompting Office Follow Up – Flags on the service activities that prompt the technician to complete quote requests, rescheduling of follow up visits or the need to order parts. These field requests can be updated by the user and queued up in the office for the right employee to complete.
This short video provides a brief overview of the FIELDBOSS Mobile functionality.