SERVICE TICKETS

Help your team quickly find the information they need to complete assignments by seeing information such as service appointments, asset history, and more.

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Having asset information in one, easy-to-access location drastically improves efficiency, and helps increase equipment uptime. View each customer’s service history with just a few clicks, making your team look organized and efficient while simultaneously enabling them to deliver excellent service. Track serial numbers, manufacturer and model information, warranty expiration, and more.

EQUIPMENT TRACKING

Automating your time sheets with a connected field service system allows you to keep track of the hours your employees work in real-time. This eliminates several manual steps, reduces the risk of errors in reporting and ultimately saves time for both the technician and the office staff.

TIME TRACKING

Technicians can choose from a list of Inspection templates that already include the resources, information, and data to make data entry easier, more accurate, and more efficient. Technicians can upload images and videos to support their inspection concerns. Since all the Inspection checklists are digital, they can be easily output into Word or PDF file types for distribution should a customer request it.  

INSPECTION CHECKLISTS

MATERIAL TRACKING

Keep track of parts and material used. Materials and ad-hoc expenses can be logged against each job using the mobile technician app. The result is a powerful, streamlined materials tracking system that reduces admin time, ensures all appropriate expenses are billed, and increases compliance across the organization.

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PURCHASE ORDERS

Allow technicians the ability to see purchase orders on a work order, generate a request for parts from the field or directly create purchase orders from their mobile device. Structure material procurement to empower technicians or enforce best practice business processes.

SALES RECOMMENDATIONS

With the click of a button, sales recommendations go from the technician’s phone to a new work order in a matter of minutes. Organize, track, and manage these recommendations, quickly turning them into new work orders, without ever having to look at a yellow sheet again.

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SAFETY CHECKLISTS

FIELDBOSS mobile has many health and safety checklists that methodically ensure all procedures are clear, consistent, effective and can be created in a way that is easy for your field staff to access and complete. Examples include  job hazard assessment, personal protection checklists and more.

TOOL TRACKING

A technician is only as good as his tools. On FIELDBOSS allow technicians and office staff to track tools, who has them and when they are due for servicing.

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FIELD REQUESTS

Field requests are records generated by technicians in real time that queue up action items for office staff, such as quote request or parts needed. This allows you to turn around a quote minutes after the technician was on site.  

RESCO MOBILE PLATFORM

FIELDBOSS Mobile is powered by resco.net, an industry leading mobile solution for Microsoft partners worldwide. Available in both IOS and Android, FIELDBOSS Mobile has true offline capabilities meaning users can continue working even if they have no connection and it will automatically sync to the cloud once the connection is restored.

MOBILE FEATURES

The Ultimate Software Solution For Your Business's Most Critical Operations!