5 Reasons Field Service Companies Choose Microsoft Dynamics 365 and FIELDBOSS

April 11, 2018
3 min read

FIELDBOSS was built for the Microsoft Cloud and within Microsoft Dynamics 365. Dynamics 365 is the next generation of intelligent business applications that enable your service organization to grow, evolve and transform. This solution unifies CRM and ERP capabilities with purpose-built applications that work seamlessly together to help manage specific business functions and allow your organization to transform to meet customer needs and capture new opportunities.

1.      End-to-End Field Service Management

An end-to-end field service software solution is vital to the success of any field service operation. Given the increased complexity in the marketplace and new best practices, field service operations that don’t deploy effective solutions are out-performed by competitors that do. Increasingly, best-in-class businesses are adopting such tools. FIELDBOSS stands out because it is a complete end-to-end solution that is fully integrated to accounting. This allows our system to show important metrics such as profit on a work order in real-time.

The Aberdeen Group reports that “65 percent of incoming service requests require a field visit or dispatch. Nearly 26 percent of these dispatches require secondary or additional follow-up visits, thereby making the effective management of field resources and the overall field service organization extremely vital in the pursuit of service excellence.”

2.      Connected Interactions

FIELDBOSS provides employees and technicians with 360⁰ information, from any location to improve resource productivity and customer satisfaction. When using the common data model in Microsoft Dynamics 365, you save all core information such as customer and product data in a central place and have access to this data in multiple applications within the 365 suite. Using an app, you can also query sources such as product catalogues as master data.

3.      Integration to Outlook and Other Microsoft Technologies

Since Microsoft has many common technologies that businesses already employ such as MS Outlook, Office and Exchange, they’re the clear winner in integrating those technologies with Dynamics 365. Even though some organizations choose to work with other platforms, most of them are still working with MS Outlook, Office and Exchange. These organizations will find integration to be more difficult and limiting in terms of functionality.

4.      Development and Flexibility

The reason we chose to build FIELDBOSS within Microsoft Dynamics 365, is for development. The Microsoft Dynamics platform employs common, universal web standards such as Java, .Net and HTML. This means that field service businesses have the advantage of developing their own customizations based on their individual needs without having to rely on a single or specific type of programming language. And, if they don’t have the capabilities in-house to handle these customizations, there is an extensive network of trusted, experienced partners (like Rimrock Corporation) that can effectively handle their needs.

5.      Superior Customer Service

For an organization determined to create superior customer engagement, end-to-end integration offers another strong competitive advantage. Enhanced visibility and control of customer information to field technicians on site can ensure that warranty repairs are properly made, non-warranty repairs are invoiced, and new warranty upsell opportunities are taken advantage of. Dynamics 365 and FIELDBOSS will ensure that customer data generated by field service contacts is spread across the organization to be of optimal use to sales, marketing, and customer service.

FIELDBOSS and Microsoft Dynamics 365 deliver a powerful combination of business management software with field service management.  Other Microsoft solutions can be seamlessly integrated to boost productivity and profitability, as well as improve customer service.  Contact FIELDBOSS here for more information about how the Microsoft suite of business management solutions can take your business to new heights.

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