IoT Field Service Integration for Elevator & Lift Contractors
FIELDBOSS IoT Integration is a real-time monitoring and dispatch connection built on Microsoft Dynamics 365 for elevator field service teams that automatically picks up alerts from CEDES IoT sensors, notifies the right team, and lets dispatchers assign and track the repair through to completion with no manual re-entry between systems.
How Does FIELDBOSS Deliver Elevator IoT Monitoring in Real Time?
FIELDBOSS is the only field service platform that integrates directly with CEDES IoT sensors, connecting real-time elevator alerts straight into dispatch. When a sensor flags an issue, FIELDBOSS logs it, notifies the right team in Microsoft Teams, and lets dispatchers assign and track the repair through to completion, with no manual re-entry between systems.
Elevator Sensors, Connected Out of the Box
Elevator IoT devices from CEDES connect straight to their records in FIELDBOSS, with no manual setup step between the sensor system and the field service platform.
That direct connection is what allows an alert detected at the elevator to become a trackable, dispatchable job in FIELDBOSS without someone manually bridging the two systems.
- Elevator IoT devices connected directly to their FIELDBOSS records
- No manual setup step between CEDES and FIELDBOSS
- Alerts become dispatchable jobs without a manual bridge between systems
- Removes the disconnected systems gap most alert monitoring relies on
Issues Are Logged the Moment They're Detected
FIELDBOSS automatically receives and logs a CEDES alert the moment it’s flagged, whether it’s a stuck door, unusual vibration, or a temperature spike.
There’s no manual step where someone has to check a separate monitoring dashboard and re-key the issue into FIELDBOSS. The alert becomes a system record the moment it’s detected.
- Sensor-flagged issues received and logged automatically
- No manual re-entry from a separate monitoring dashboard
- Alerts become FIELDBOSS records the moment they’re detected
- Coverage includes stuck doors, unusual vibration, and temperature spikes
The Right Team Knows Immediately
Once an alert is logged, FIELDBOSS instantly notifies the right team in Microsoft Teams and starts the dispatch process.
No one has to be watching a monitoring screen for the alert to move forward. That immediate handoff from sensor to notification to dispatch is what keeps a detected issue from sitting unnoticed until someone happens to check.
- Instant notifications triggered in Microsoft Teams
- Dispatch process started automatically, no monitoring screen required
- Immediate handoff from detection to notification to dispatch
- Flagged issues kept from sitting unnoticed
Closing the Loop Automatically
Once a technician completes the repair, confirmation syncs back to the monitoring system automatically, closing the loop between the sensor alert and the completed job.
That means the monitoring system and FIELDBOSS stay in sync without dispatchers or technicians having to manually update a separate tool once the work is done.
- Repair confirmation synced back to the monitoring system automatically
- Loop closed between the original alert and the completed job
- No manual update to a separate monitoring tool after the repair
- CEDES and FIELDBOSS records stay in sync without extra steps
Spot the Most Critical Alerts at a Glance
Alerts are color-coded by severity, so dispatchers can identify the most critical issues without reading through every alert in detail.
That prioritization matters when multiple alerts come in around the same time. Dispatchers can triage by urgency instead of working strictly in the order alerts arrived.
- Alerts color-coded by severity for quick visual triage
- Critical issues identified without reading every alert in full
- Multiple simultaneous alerts triaged by severity, not arrival order
IoT Integration Built for Elevator & Lift Contractors
Elevator conditions like door health, ride quality, and shaft temperature don’t show up in generic IoT feeds. FIELDBOSS’s CEDES integration is built specifically to catch them, wherever elevator work fits into your business.
Catch elevator-specific conditions, like stuck doors, unusual vibration, and temperature spikes, before they turn into a callback. FIELDBOSS routes CEDES alerts straight into the same dispatch system used for scheduled maintenance and service calls, so sensor-triggered work gets the same visibility as everything else on the board.
Route CEDES alerts for the elevator portion of your business through the same dispatch board as fire protection, mechanical, or other trades. FIELDBOSS doesn’t require a separate monitoring system just for elevator work, so sensor-triggered jobs show up alongside everything else your team handles.
Monitor CEDES-connected elevators across every branch or business unit from one place, instead of checking alerts entity by entity. FIELDBOSS keeps sensor-triggered dispatch consistent across a multi-entity portfolio, so no acquired branch’s elevator alerts fall through the cracks.
FIELDBOSS ticked every box for us. The cloud platform and flexible scheduling put us a step ahead of competitors—and it scales with our growth.
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Works With Your Existing Tools
Frequently Asked Question
Yes. FIELDBOSS is the only field service platform that connects directly with CEDES IoT sensors, bringing real-time elevator monitoring alerts straight into the system dispatchers already use.
FIELDBOSS automatically receives and logs the alert, notifies the right team in Microsoft Teams, and starts the dispatch process, with no manual re-entry between systems.
No. Alerts flow directly into FIELDBOSS and appear with color-coded urgency indicators, so dispatchers can prioritize critical issues without switching between systems.
Yes. Once a technician completes the repair, confirmation is sent back to the monitoring system automatically, closing the loop between the sensor alert and the completed job.
FIELDBOSS currently logs CEDES alerts for issues like stuck doors, unusual vibration, and temperature spikes, each shown with color-coded urgency.
Ready to Catch Elevator Issues Before They Become Callbacks?
See how a CEDES sensor alert becomes a dispatched, trackable repair in FIELDBOSS, from detection to completion.
What Is IoT Integration for Field Service?
IoT integration for field service connects sensor data from equipment in the field directly to a company’s dispatch and work order system, so an issue detected by a sensor can become a trackable, assignable job automatically instead of waiting for someone to notice or a customer to call it in. FIELDBOSS’s IoT integration connects directly to CEDES elevator sensors, logging alerts, notifying the right team, and tracking the repair through to completion inside the same platform used for scheduling and work orders.
What is CEDES?
CEDES is an IoT sensor system that monitors elevator conditions in real time. FIELDBOSS connects to it directly, so alerts flow straight into dispatch without a separate monitoring system.
What is predictive maintenance?
Predictive maintenance IoT uses real-time equipment data, like the alerts CEDES sensors send to FIELDBOSS, to catch potential issues before they cause a breakdown, rather than waiting for a scheduled inspection or a customer call.