Murphy Elevator

THE CHALLENGE

As a growing company, Murphy Elevator faced significant challenges with its existing software systems, Total Service and QuickBooks. Total Service was designed for smaller companies and couldn’t scale with its growth. With its progressive operations, Murphy Elevator struggled with operational visibility, making it increasingly difficult to keep track of inventory, manage financials, and oversee other operational aspects. The reliance on manual processes compounded these issues, making day-to-day management cumbersome.

Additionally, Total Service relied on a proprietary database and costly on-premise servers, which led to substantial server management issues and numerous duplicate records. The tech support was unresponsive, raising concerns about future support if the provider ceased operations.

The accounting side was no better; QuickBooks required manual data entry, and generating financial statements was inefficient and time-consuming, often delaying closing.

WHY MURPHY ELEVATOR CHOSE FIELDBOSS

Seeking to reduce their dependence on heavily manual processes and secure their systems for future growth, Murphy Elevator began looking for a scalable and robust solution to handle the business’s growing complexities. The search ended at a tradeshow with the discovery of FIELDBOSS, a ready-built field service management system tailored specifically for the elevator industry.

Despite considering alternatives, including building their own software, they chose FIELDBOSS to avoid developer dependency. Also, FIELDBOSS integrated seamlessly with their existing Great Plains accounting system, which was a significant factor in their decision.

Executive Vice President at Murphy Elevator, Travis Carlisle, emphasized the significance of this choice: “When it came time to switch, FIELDBOSS was the only ready-built system customized for the elevator space that could support larger growth. This aligned with our goals and helped us transition from on-premise to modern cloud, scalable infrastructure.” With FIELDBOSS, Murphy Elevator not only found a solution for its immediate needs but also established a solid groundwork for future expansion.

Murphy Elevator implemented FIELDBOSS in November 2020 and has used it successfully ever since. Despite COVID-19 preventing on-site support, FIELDBOSS provided excellent remote assistance throughout the implementation. Data migration was complex due to the previous software’s lack of a relational database, but FIELDBOSS managed it effectively, and employees adapted well to the new system.