FIELDBOSS RESULTS
After a successful FIELDBOSS implementation, Selco is now operating as an integrated organization and is delivering improved results and value to their clients. According to Stephen Taylog, “FIELDBOSS has allowed us to better allocate our resources; to make more efficient use of the resources we have. Operating on gut feelings has been replaced with monitoring work activity in near real-time.”
Some areas where Selco has seen the biggest improvements are in their scheduling and dispatching departments. For example, FIELDBOSS’ Schedule Board provides a visual indication of a mechanic with too many calls on their route. If they need help, Selco’s dispatch team will find a mechanic close by who can assist. This allows the company to be more effective with their use of resources in the field and accounts for workload balancing and budgeting.
Integrated workflows have also significantly impacted the reputable elevator company. Centralized workflows within FIELDBOSS automatically enter dispatch calls as a service activity and the necessary information synchronizes to a mechanic’s mobile device. In the field, after a Mechanic enters work duration, tasks completed, and other pertinent details into their mobile device, data is synchronized back into FIELDBOSS. Operations Managers then review service activities and determine which ones are chargeable to the client and accounts receivable team is notified immediately. “With FIELDBOSS, everything is done within a week,” explains Stephen. “Before it could be a month or more. Our customers now receive our invoices two or three days after work is completed. Each transaction is fresh in their mind, and they don’t need to contest it anymore.”
According to Selco, FIELDBOSS paid for itself within a few months. The flexible elevator field service management software has positively impacted Selco’s cash conversion cycle and is poised to generate excellent ROI for the organization for many years to come. It has also helped enhance the company’s reputation with clients, by increasing the level of trust and professionalism and ultimately building strong long-term relationships.
Selco is an innovative company always looking for new ways to be more effective and productive. Here’s what Stephen said about partnering with FIELDBOSS: “It’s very empowering when you have the right tools and investment strategy. Not just the right tool for now, but the right tool for the future. We know FIELDBOSS is working to create the best product in the market and will be around 10 years from now.”
We identify phantom losses as those not easily accounted for. Before FIELDBOSS, we were not always able to identify and correct these losses as there weren’t tools available to make them visible. FIELDBOSS has given us that clarity, so we are now systematically “plugging those holes in the bottom of the bucket.” As a result, we are increasing our service levels, driving greater revenue, and increasing our net income as we are more effective and efficient at what we are delivering, with less waste.
Stephen Taylor
Business Manager
Selco Elevators Ltd.
