Select Elevator Company

THE CHALLENGE

Select Elevator Company is a newer player in the market, but the team behind it brought deep industry experience from day one. Built by professionals who had worked at larger elevator companies, Select launched with a clear sense of how it wanted to serve customers and grow. Like many fast-moving companies in the early stages, the team relied on a mix of spreadsheets, paper processes, texts, and basic software to keep things moving.

That approach worked at first. But it was never meant to be permanent.

As the business expanded, COO Devon Garnett and the Select team could see the strain. They were still getting the work done, but too much information was scattered across too many places. Dispatching relied heavily on texts. Service details were tracked separately. Billing took longer than it should. Leadership knew they were approaching the point where continued growth would become harder to manage without a stronger operational foundation.

Where the friction showed up

• Disconnected operations: Dispatching, account details, service information, and billing were spread across Excel, Jobber, paper tickets, and texts.
• Slow billing workflows: Billing a service call could take hours because office staff had to reconstruct the details manually.
• Limited business visibility: Job costing and margin reporting were not giving leadership a true picture of performance.
• Growth pressure: The team knew the business could not keep expanding efficiently with startup systems still holding everything together.

Select was not just looking for software. The company was looking for a platform built for elevator contractors by people who understood the industry, the terminology, the required reporting, and the day-to-day realities of service operations. Instead of trying to force a generic system to fit their business, Select wanted a solution that was ready to support how an elevator company actually operates. That meant seeking a solution that was elevator-first, not just a service platform they would need to customize.

WHY SELECT ELEVATOR CHOSE FIELDBOSS

Select did review other options, including Salesforce, but FIELDBOSS stood apart for one simple reason: it already understood elevator service. Instead of requiring the company to build core workflows from scratch inside a generic platform, FIELDBOSS came with industry logic already in place. It understood the lingo, safety tests, required reporting types, and operational details that matter to an elevator contractor. For Select, that made the decision far more practical and far less risky.

That elevator-specific expertise is central to why the platform fit. For Select, that meant the company could move into a more complete system without taking on a long development project or stitching together separate tools to make operations work.

Implementation support also played a major role in validating that choice. Devon described the FIELDBOSS team as highly responsive during rollout, with quick answers, fast troubleshooting, and a level of direct support that helped reduce stress during a major transition. Even with a learning curve, the company felt it had people behind it who understood both the software and the business.

Why Select Elevator chose FIELDBOSS

• Elevator-specific expertise: The system already understood elevator terminology, workflows, reporting, and safety requirements.
• Out-of-the-box fit: Select did not want to reinvent the wheel or pay to build foundational capabilities from scratch.
• Connected operations: FIELDBOSS offered a way to bring field activity, office workflows, and financial visibility together in one platform.
• Responsive support: The implementation team was fast, available, and helpful throughout the transition.